Voice of Customer Questionnaire – Technicians

Thank you for working with Hudson Technologies! As a valued customer, your feedback is important so we can identify areas of improvement to better serve your needs.

To assist you further, please fill in the information below.

How do you prefer to be paid?*
Please describe your preferred payment method*
What do you usually do with your recovered refrigerant?*
Please indicate the name of your usual supplier
Please indicate the name of your usual reclaimer
Please indicate the name of the company you usually sell to
Please describe what you usually do with your recovered refrigerant
Why did you decide to drop-off your refrigerant today?*
- I am being paid for it
- It was convenient/easier/faster than what I normally do
- I want/need a cylinder swap
- Reclamation is the right thing to do for the environment
- Other
Select all that apply
Please describe why*
How did you learn about Hudson Technologies' tank drop-off program?*
- Hudson employee called me
- Received a postcard
- Was referred by a friend/colleague
- Other
Select all that apply
Please indicate the name of the Hudson employee that reached out
First Last
When did you receive this postcard?
What is the name of the contact that referred you?
First Last
Please describe the way you learned about the program*
Please provide any feedback on your experience today. What did you like and what can we improve?